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» What will I need to use the AED University LMS?
Your Computer
Your computer should be a multimedia-capable computer (with color monitor, sound card, and speakers) with a Windows 95/98/2000/NT/XP/ME operating system*. Your monitor should be set at a minimum of 800 x 600 resolution with a minimum of 256 colors. Your Internet connection speed should be at least 56k.
*Please note that most users with UNIX (Linux) or Macintosh operating systems are able to use the AED University successfully. Using up-to-date system software, browser software, having the correct plug-ins, and having JavaScript enabled usually results in a comparable user experience.
Web Browser
AED University courses require either Microsoft Internet Explorer 5.5 or Netscape Navigator 6.2, or newer, web browser versions. AED University courses do not support the AOL browser. Please check your browser version before entering the AED University. You can check your browser version by pulling down the "Help" menu on your menu bar and clicking on "About...". Having the most recent version of one of these browsers will help ensure a trouble-free experience. We highly recommend, however, the newest browser versions.
To download the most recent version of either browser, click Internet Explorer 6.0 or Netscape 7.0.
Your browser should be set to enable JavaScript. For most browsers, JavaScript is turned on by default.
To accomplish this in Netscape Navigator, you typically:
Pull down the "Edit" menu
Click on "Preferences"
Select "Advanced"
Check the "Enable JavaScript" check box.
In Internet Explorer, enabling JavaScript varies by version. To accomplish this in IE 5.5 or newer versions:
Pull down the "Tools" menu
Click on "Internet Options"
Select the Security tab
Click the "Internet zone" icon
Click the "Custom Level" button
Scroll down the Settings list to the Scripting item. (You may need to double-click on icons to expand lists).
Under the "Scripting" item, choose the Enable radio button for "Active Scripting"
Click OK and Yes to confirm and close the Security Settings dialog box
Click OK again to close the Internet Options dialog box
Refresh the current page by either pressing the F5 button or by pulling down the "View" menu and selecting "Refresh".
Plug-ins
Plug-ins, also referred to as Active X controls in Internet Explorer, extend the capabilities of your browser to play different kinds of media. Like browsers, plug-ins come in different versions with different degrees of compatibility.
To determine the plug-in requirements for any particular course, click the Catalog button and then the title of the course. A new window with information about the course will pop up. Click the "System Requirements" tab to view plug-in requirements for the course.
*Please note that if you are attempting to download a plug-in from a multiple-user operating system, or from within an organization that has a firewall in place, you may need administrative access to be able to complete the download and installation.
Flash Player
This Macromedia plug-in lets you view streamed multimedia, animation and entertainment in your Web browser. This plug-in is free and is compatible with Netscape Navigator and Microsoft Internet Explorer. You will need version 6.0 or higher of the Flash Player.
To test your system for Flash 6.0 Player capability, click here.
If you know that you do not have this capability, you can download the latest Flash Player by clicking here. The download should take less than two minutes with a 56.6 kbps modem connection speed.
Adobe Acrobat Reader
The Acrobat Reader lets you view and print Portable Document Format (PDF) files. Acrobat Reader also lets you fill in and submit PDF forms online. This plug-in is free and is compatible with Netscape Navigator and Microsoft Internet Explorer. You will need version 5 or higher of the Adobe Acrobat Reader to view some content in a few courses.
To test your system for the Adobe Acrobat Reader, click here. A document should open in the Acrobat Reader if this plug-in is installed on your system.
If a document does not open, you do not have this plug-in installed on your system. You can download the free plug-in by clicking Acrobat Reader now. The download may take 15 minutes with a 56.6 kbps modem connection speed.
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» How do I register for courses?
If you a registering a student in a course that has not requested the enrollment:
- Select the course from My Course Catalog menu item on your home page.
- Select the area of the course from sub-menu item in My Course Catalog.
- Select the Register Now! button across from the course you want to be registered in.
- Payment process area will be shown on the same page above the Student Menu.
- Select the Make Payment button or the Notify Supervisor button from Payment Process Area on top of the page.
- Enter the payment information if applicable.
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» What are my payment options?
- Select the Make Payment button or the Notify Supervisor button from Payment Process Area on top of the page.
- By selecting the Make Payment option you will proceed immediately to checkout where you can pay for the course using a major credit card.
- By selecting the Notify Supervisor option your supervisor will be notified of your request and will inform you of his decision to approve registration.
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» What about Credit Card Security?
- Encrypted Credit Card Purchases
- If you use a credit card to purchase a AED University course, the credit card number is encrypted as it passes over the Internet. Your credit card number is not kept or recorded by AED University or our computers - it is simply passed through to the credit card company to purchase the course. In this respect, buying a course from AED University is similar to a credit card purchase at any store. AED University does not keep your credit card number on file.
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» How do I access an on-line course or take a test?
- Select the area of on-line course from Training In Progress menu item on your home page.
- Select either the Load Course for AEDU Online Course or Course Title for other courses.
- When taking a test, you will need to click on the answer to the question you wish to select and scroll down to continue answering questions.
- Select the Submit button at the bottom of the test to submit your answers.
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» Can I retake a test?
- In order to pass the course, you need to achieve a score of 80% or higher in three attempts. After completing your test the first time, you have two more attempts to improve your score. The LMS will maintain the highest score of the three attempts for your records.
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» How do I cancel registration for a seminar or course?
- Submit your request by contacting AED directly at 630-574-0650 or by selecting the CONTACT AEDUniversity option to submit your request via email. Cancellation 30 days prior to seminar date will not be refunded. A registration fee will be assessed for cancellation for Self-Study or Online Courses for the amount listed in the Course Catalog.
- Notify the student of the cancellation.
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» What are Continuing Education Units?
- Some of the courses offered by AEDUniversity offer Continuing Education Units. The CEU is a measurement of continuing education through quality training and instruction. One (1) CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction.
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» How do I earn CEUs?
- Not all courses offered through AEDUniversity offer CEUs. Make sure you check the My Course Catalog to see if your course qualifies. In order to receive Continuing Education Credits (CEUs) where applicable, you need to achieve a score of 80% or higher in three attempts. After completing your exam the first time, you have two more attempts to improve your score. The LMS will maintain the highest score of the three attempts for your records.
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» How long do I have to complete a Self-Study or On-line course?
- One of the benefits of self-study or on-line training is that students are able to complete the material at their own pace, however, most companies require employees to complete at least 40 hours of training over the course of one year. In addition, your company may choose to limit the amount of time a student has to complete a course. Students are advised to check with supervisors about this expectation.
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» How does my supervisor check my progress?
- Once you have completed a module that is followed by a post-test your supervisor is notified via email of the learning objectives for this module and a reminder to check your score. For additional statements regarding privacy for personal information, please see the AEDU Privacy Statement.
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» How do I view Training Records?
- To view AEDUniversity courses including seminars, self-study and on-line courses, select the Training Records sub-menu items specific to that area.
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» How do I add a Non-AED Affiliated Training Records?
- Select My Training Records menu item from the home page.
- Select Other Training Records sub menu item.
- Enter the training record information.
- Select the Enter Record button below.
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» How do I make changes to Non-AED Affiliated Training Records?
- Select My Training Records menu item from the home page.
- Select Other Training Records sub menu item.
- Select the Edit/Delete link beside the training record you want to edit or delete.
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» How do I update my profile?
- To update your profile you MUST contact AEDUniversity Administrator listed below:
Pat Novak
Education Program Manager
Phone: 800-388-0650 x347
Email: pnovak@aednet.org (please include contact info)
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» Why do I need to login/logout each time?
- You must enter your User ID and Password every time you access courses. Without this information, no other student or site visitor can access your information. It is your responsibility to keep this information confidential. Should you share your User ID and Password, AEDUniversity will not be responsible for the invasion and the possible effect it may have on your training records.
- It is especially important to logout after you have completed your training when another user has access to your computer. If you do not log out, the user may be able to make changes to your information or affect your training records.
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» What if I forget my password?
- Lost Passwords may be retrieved automatically by clicking the Forgot your Password? link.
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» How do I change my password?
- Submit your request for a new password directly to AEDUniversity Administrator listed below. You may not change your Password without notifying AED University administrator. Once administrator is notified, he/she will be able to change your password within 24 hours and new password will be sent to you via email. A link to review and update your personal information is available when you log in to view your courses.
Pat Novak
Education Program Manager
Phone: 800-388-0650 x347
Email: pnovak@aednet.org (please include contact info)
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