AED University Self Study Course Catalog - Product Support
AED University's Self-Study Courses can provide the information and training to improve the performance of your managers, your employees and your departments.
Because these courses are self-study, there is no additional cost for travel or time away from the office or shop floor. Participants benefit because they can study only the materials they need at their own pace.
Course materials feature a mix of video, audio, articles and books. Pre- and post-testing online ensures that they are learning what is most important and improving their skills and knowledge.
For more information, contact
Carol Schrader, Director of Development for The AED Foundation at 800-388-0650 x303 or cschrader@aednet.org
Registration is free to all AED Dealer Member Companies.
To purchase a course you must have a login and be registered in the AED Learning Management System.
To check to see if you already have a login, click on "FORGOT YOUR LOGIN" in the grey box above and enter your email address. If you do then a login will be sent to you. If a login is not available, click on "request more information" and a login will be sent to you.
For further assisance CLICK HERE.
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Service Management 101 - 30 day Rental PRICE TYPE
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| AED Members
| $295.00
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CEU CREDIT: 0.8
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Approximate length:
8 hours Course Description:
The Service Management Course shows participants how to use six "service" key operating standards, develop and implement effective department policies, manage service department esources to improve customer service, and more effectively sell heavy equipment service. Participants completing this course will be able to plan and measure service department operations, develop policies and target department resources to increase customer satisfaction, and increase service sales levels. Contents:
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1.
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Service Management, by Ron Slee
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Videotape & presentation graphics
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2.
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Articles to Reinforce Training, by Ron Slee
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Additional reading
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3.
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Service Manager?s Sample Job Description
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Reference material including standards of performance and job requisites
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4.
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Motivating Your Parts & Service Team, by Al Morgan
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Article
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Service Management 101 - Group Purchase PRICE TYPE
| PRICE
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| Foundation Investor
| $895.00
| Foundation Non-Investor
| $1,195.00
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CEU CREDIT: 0.8
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Approximate length:
8 hours Course Description:
This package includes all materials for Service Management 101 plus pre- and post-tests for 5 participants online through AED University. Your company gets to keep the material and additional participants can be added for for $50 each.
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