AED University Self Study Course Catalog - Product Support
AED University's Self-Study Courses can provide the information and training to improve the performance of your managers, your employees and your departments.
Because these courses are self-study, there is no additional cost for travel or time away from the office or shop floor. Participants benefit because they can study only the materials they need at their own pace.
Course materials feature a mix of video, audio, articles and books. Pre- and post-testing online ensures that they are learning what is most important and improving their skills and knowledge.
For more information, contact
Carol Schrader, Director of Development for The AED Foundation at 800-388-0650 x303 or cschrader@aednet.org
Registration is free to all AED Dealer Member Companies.
To purchase a course you must have a login and be registered in the AED Learning Management System.
To check to see if you already have a login, click on "FORGOT YOUR LOGIN" in the grey box above and enter your email address. If you do then a login will be sent to you. If a login is not available, click on "request more information" and a login will be sent to you.
For further assisance CLICK HERE.
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Service Management 201 - 30 day Rental PRICE TYPE
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| AED Members
| $295.00
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CEU CREDIT: 0.8
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Approximate length:
10 hours
Course Description:
The Advanced Service Management Course addresses such critical areas as excellence in asset management, how flat rating can be implemented for positive results, defining service objectives using four specific areas of measurement, and activity based management. Upon completion, the participant will be able to better manage work in process, turns and cash flow. He/she can improve customer satisfaction, service recovery and backlogs by implementing flat rating. Also, bottom line results can be improved by setting and achieving goals in the areas that matter most. Contents:
| 1. | Advanced Service Management, by Ron Slee | Videotape & presentation graphics | | 2. | Additional Instruction, Articles by Ron Slee | Text relating to above video | | 3. | Implementation, Articles by Ron Slee | Articles from Construction Equipment Distribution Magazine |
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Service Management 201 - Group Purchase PRICE TYPE
| PRICE
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| Foundation Investor
| $895.00
| Foundation Non-Investor
| $1,195.00
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CEU CREDIT: 0.8
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Approximate length:
8 hours Course Description:
This package includes all materials for Service Management 201 plus pre- and post-tests for 5 participants online through AED University. Your company gets to keep the material and additional participants can be added for for $50 each.
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