AED University Self Study Course Catalog - Customer Service
AED University's Self-Study Courses can provide the information and training to improve the performance of your managers, your employees and your departments.
Because these courses are self-study, there is no additional cost for travel or time away from the office or shop floor. Participants benefit because they can study only the materials they need at their own pace.
Course materials feature a mix of video, audio, articles and books. Pre- and post-testing online ensures that they are learning what is most important and improving their skills and knowledge.
For more information, contact
Carol Schrader, Director of Development for The AED Foundation at 800-388-0650 x303 or cschrader@aednet.org
Registration is free to all AED Dealer Member Companies.
To purchase a course you must have a login and be registered in the AED Learning Management System.
To check to see if you already have a login, click on "FORGOT YOUR LOGIN" in the grey box above and enter your email address. If you do then a login will be sent to you. If a login is not available, click on "request more information" and a login will be sent to you.
For further assisance CLICK HERE.
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Sales and Customer Management 102 - Directing (2009) PRICE TYPE
| PRICE
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| AED Members
| $295.00
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CEU CREDIT: 0.6
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Approximate length:
4 - 6 hours
Course Description:
Empower your service and support professionals to make genuine connections with their customers and help them to develop essential sales techniques. They?ll work towards overcoming their initial resistance to making sales calls, and even develop ways to resolve customer problems and complaints while maintaining their loyalty. Upon completion, participants will be able to better determine the needs of potential customers, develop trust and rapport with current customers, and improve their overall sales strategy for closing the sale.
Contents:
| 1. | Sales is Not a Dirty Word | DVD and Participant Workbook | | 2. | Sales Smarts for Service and Support Professionals/font> | DVD and Participant Materials | | 3. | Ask for the Order | DVD and Participant Workbook | | 4. | Fatfree Writing: Business Writing for the Information Age | A Crisp 50-minute Book | | 5. | Articles to Reinforce Training | Articles from CED Magazine | |
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