AED University Self Study Course Catalog - Customer Service
AED University's Self-Study Courses can provide the information and training to improve the performance of your managers, your employees and your departments.
Because these courses are self-study, there is no additional cost for travel or time away from the office or shop floor. Participants benefit because they can study only the materials they need at their own pace.
Course materials feature a mix of video, audio, articles and books. Pre- and post-testing online ensures that they are learning what is most important and improving their skills and knowledge.
For more information, contact
Carol Schrader, Director of Development for The AED Foundation at 800-388-0650 x303 or cschrader@aednet.org
Registration is free to all AED Dealer Member Companies.
To purchase a course you must have a login and be registered in the AED Learning Management System.
To check to see if you already have a login, click on "FORGOT YOUR LOGIN" in the grey box above and enter your email address. If you do then a login will be sent to you. If a login is not available, click on "request more information" and a login will be sent to you.
For further assisance CLICK HERE.
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Sales and Customer Management 101 - Planning/Organizing (2009) PRICE TYPE
| PRICE
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| AED Members
| $295.00
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CEU CREDIT: 0.8
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Approximate length:
6 - 8 hours
Course Description:
Help team members at every level improve their relationships with customers! The course focuses on developing basic marketing skills to ensure participants are to define and sell to specific markets. Your team members will demonstrate superior customer-management skills and implement programs that will boost your bottom-line!
Contents:
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1.
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Give 'Em The Pickle
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DVD and Participant Workbook
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2.
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Marketing Strategies for Small Businesses
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Book
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3.
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How to Connect in Business in 90 Seconds or Less.
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DVD, Leaders Guide
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4.
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Value Added Customer Service
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Booklet
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