AED University Self Study Course Catalog - Customer Service
AED University's Self-Study Courses can provide the information and training to improve the performance of your managers, your employees and your departments.
Because these courses are self-study, there is no additional cost for travel or time away from the office or shop floor. Participants benefit because they can study only the materials they need at their own pace.
Course materials feature a mix of video, audio, articles and books. Pre- and post-testing online ensures that they are learning what is most important and improving their skills and knowledge.
For more information, contact
Pat Novak, Workforce and Education Program Logistics Manager for The AED Foundation at 800-388-0650 x347 or Contact Pat
Registration is free to all AED Dealer Member Companies.
To purchase a course you must have a login and be registered in the AED Learning Management System.
To check to see if you already have a login, click on "FORGOT YOUR LOGIN" in the grey box above and enter your email address. If you do then a login will be sent to you. If a login is not available, click on "request more information" and a login will be sent to you.
For further assisance CLICK HERE.
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Sales and Customer Management 101 - Planning/Organizing (2009) PRICE TYPE
| PRICE
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| AED Members
| $295.00
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CEU CREDIT: 0.8
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Approximate length:
6 - 8 hours
Course Description:
Help team members at every level improve their relationships with customers! The course focuses on developing basic marketing skills to ensure participants are to define and sell to specific markets. Your team members will demonstrate superior customer-management skills and implement programs that will boost your bottom-line!
Contents:
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1.
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Give 'Em The Pickle
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DVD and Participant Workbook
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2.
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The Marketing Toolkit for Growing Businesses
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Book
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3.
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How to Connect in Business in 90 Seconds or Less.
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DVD, Leaders Guide
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4.
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Value Added Customer Service
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Booklet
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Sales and Customer Management 102 - Directing (2009) PRICE TYPE
| PRICE
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| AED Members
| $295.00
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CEU CREDIT: 0.6
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Approximate length:
4 - 6 hours
Course Description:
Empower your service and support professionals to make genuine connections with their customers and help them to develop essential sales techniques. They?ll work towards overcoming their initial resistance to making sales calls, and even develop ways to resolve customer problems and complaints while maintaining their loyalty. Upon completion, participants will be able to better determine the needs of potential customers, develop trust and rapport with current customers, and improve their overall sales strategy for closing the sale.
Contents:
| 1. | Sales is Not a Dirty Word | DVD and Participant Workbook | | 2. | Sales Smarts for Service and Support Professionals/font> | DVD and Participant Materials | | 3. | Ask for the Order | DVD and Participant Workbook | | 4. | Fatfree Writing: Business Writing for the Information Age | A Crisp 50-minute Book | | 5. | Articles to Reinforce Training | Articles from CED Magazine | |
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Sales and Customer Management 103 - Improving (2009) PRICE TYPE
| PRICE
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| AED Members
| $295.00
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CEU CREDIT: 0.6
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Approximate length:
4 - 6 hours
Course Description:
Designed with the sales manager in mind, this course examines what it takes to manage a sales team effectively.
In addition to defining a proven S.A.L.E. process, this course will help sales managers develop practical ways to inspire and coach their sales professionals to deliver the best results. Sales managers will also gain techniques for recruiting and interviewing potential sales people using tactics to uncover past behaviors, work strategies, and selling skills to predict future selling success.
Contents:
| 1. | Sales Smarts for Sales Managers | DVD and Participant Materials | | 2. | Life is a Series of Presentations | DVD and Participant Materials | | 3. | More than a Gut Feeling in Sales | DVD and Interview Book | | 4. | Articles to Reinforce Training | Articles from CED Magazine | |
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