AED University Self Study Course Catalog - Product Support
AED University's Self-Study Courses can provide the information and training to improve the performance of your managers, your employees and your departments.
Because these courses are self-study, there is no additional cost for travel or time away from the office or shop floor. Participants benefit because they can study only the materials they need at their own pace.
Course materials feature a mix of video, audio, articles and books. Pre- and post-testing online ensures that they are learning what is most important and improving their skills and knowledge.
For more information, contact
Pat Novak, Workforce and Education Program Logistics Manager for The AED Foundation at 800-388-0650 x347 or Contact Pat
Registration is free to all AED Dealer Member Companies.
To purchase a course you must have a login and be registered in the AED Learning Management System.
To check to see if you already have a login, click on "FORGOT YOUR LOGIN" in the grey box above and enter your email address. If you do then a login will be sent to you. If a login is not available, click on "request more information" and a login will be sent to you.
For further assisance CLICK HERE.
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Parts Management 101 - Group Purchase PRICE TYPE
| PRICE
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| Foundation Investor
| $895.00
| Foundation Non-Investor
| $1,195.00
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CEU CREDIT: 0.8
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Approximate length:
8 hours Course Description:
This package includes all materials for Parts Management 101 plus pre- and post-tests for 5 participants online through AED University. Your company gets to keep the material and additional participants can be added for for $50 each.
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Parts Management 101 - 30 day Rental PRICE TYPE
| PRICE
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| AED Members
| $295.00
|
CEU CREDIT: 0.8
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Approximate length:
8 hours Course Description:
The Parts Management Course shows participants how to use six key "parts" operating standards, record and communicate policies, manage inventory to improve customer service, and build a presence for telephone selling. Upon completion of this course, participants will be able to better plan for and measure their department performance, develop and implement policies that facilitate good business practices, plan and manage parts inventories that maximize customer benefits, and enhance overall sales efforts. Contents:
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1.
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Parts Management, by Ron Slee
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Videotape & presentation graphics
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2.
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Articles to Reinforce Training, by Ron Slee
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Booklet
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3.
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Parts Manager?s Sample Job Description
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Reference material including standards of performance and job requisites
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4.
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Motivating Your Parts & Service Team, by Al Morgan
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Article
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Parts Management 201 - Group Purchase PRICE TYPE
| PRICE
|
| Foundation Investor
| $895.00
| Foundation Non-Investor
| $1,195.00
|
CEU CREDIT: 0.8
|
Approximate length:
8 hours Course Description:
This package includes all materials for Parts Management 201 plus pre- and post-tests for 5 participants online through AED University. Your company gets to keep the material and additional participants can be added for for $50 each.
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Parts Management 201 - 30 day Rental PRICE TYPE
| PRICE
|
| AED Members
| $295.00
|
CEU CREDIT: 0.8
|
Approximate length:
10 s
Course Description:
The Advanced Parts Management Course teaches participants how to better manage parts assets, establish segmentation criteria and segment customers, develop strategies for each segment, and define parts objectives and strategies for obtaining targeted outcomes.
Upon completion of the course, participants will be able to fine tune inventory management processes by improving turns, cash flow and customer satisfaction. They will know how to better allocate their selling time to penetrate more and better accounts. Setting and achieving specific, measurable goals in the areas that matter most can help improve their bottom line. Contents:
| 1. | Advanced Parts Management, by Ron Slee | Videotape & presentation graphics | | 2. | Additional Instruction, Articles by Ron Slee | Text relating to above video | | 3. | Implementation, Articles by Ron Slee | Articles published in Construction Equipment Distribution Magazine |
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Service Management 101 - 30 day Rental PRICE TYPE
| PRICE
|
| AED Members
| $295.00
|
CEU CREDIT: 0.8
|
Approximate length:
8 hours Course Description:
The Service Management Course shows participants how to use six "service" key operating standards, develop and implement effective department policies, manage service department esources to improve customer service, and more effectively sell heavy equipment service. Participants completing this course will be able to plan and measure service department operations, develop policies and target department resources to increase customer satisfaction, and increase service sales levels. Contents:
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1.
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Service Management, by Ron Slee
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Videotape & presentation graphics
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|
2.
|
Articles to Reinforce Training, by Ron Slee
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Additional reading
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|
3.
|
Service Manager?s Sample Job Description
|
Reference material including standards of performance and job requisites
|
|
4.
|
Motivating Your Parts & Service Team, by Al Morgan
|
Article
|
|
|
Service Management 101 - Group Purchase PRICE TYPE
| PRICE
|
| Foundation Investor
| $895.00
| Foundation Non-Investor
| $1,195.00
|
CEU CREDIT: 0.8
|
Approximate length:
8 hours Course Description:
This package includes all materials for Service Management 101 plus pre- and post-tests for 5 participants online through AED University. Your company gets to keep the material and additional participants can be added for for $50 each.
|
Service Management 201 - 30 day Rental PRICE TYPE
| PRICE
|
| AED Members
| $295.00
|
CEU CREDIT: 0.8
|
Approximate length:
10 hours
Course Description:
The Advanced Service Management Course addresses such critical areas as excellence in asset management, how flat rating can be implemented for positive results, defining service objectives using four specific areas of measurement, and activity based management. Upon completion, the participant will be able to better manage work in process, turns and cash flow. He/she can improve customer satisfaction, service recovery and backlogs by implementing flat rating. Also, bottom line results can be improved by setting and achieving goals in the areas that matter most. Contents:
| 1. | Advanced Service Management, by Ron Slee | Videotape & presentation graphics | | 2. | Additional Instruction, Articles by Ron Slee | Text relating to above video | | 3. | Implementation, Articles by Ron Slee | Articles from Construction Equipment Distribution Magazine |
|
|
Service Management 201 - Group Purchase PRICE TYPE
| PRICE
|
| Foundation Investor
| $895.00
| Foundation Non-Investor
| $1,195.00
|
CEU CREDIT: 0.8
|
Approximate length:
8 hours Course Description:
This package includes all materials for Service Management 201 plus pre- and post-tests for 5 participants online through AED University. Your company gets to keep the material and additional participants can be added for for $50 each.
|
|