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AED University Seminars & Events
AED University works with both industry and subject matter experts to bring you industry and position-specific seminar opportunities each year. Each seminar offers an employee the opportunity to experience a larger number of learning objectives and a chance for discussion, immediate feedback and peer interaction. All AED University courses and seminars include pre- and post-testing online to ensure that learning objectives are being met.

Click on a seminar below for descriptions, prices, and registration information.

For more information, contact:
Pat Novak
Workforce and Education Program Logistics Manager
Phone: 800-388-0650 x347
Email: Contact Pat (please include contact info)

AED University Upcoming Webinars
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Webinar: Employment Practices- Managing Performance - Presented by Trop Tepp
May 22, 2013; 2-3:30 p.m. CDT
 
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Webinar: "Expose Yourself" - Aftermarket Marketing and Sales Part II - Presented by Rich Jilek
May 21, 2013; 10:00 a.m. to 11:00 a.m. CDT
 
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Webinar: Delivering Superior Customer Service; Presented by Christine Corelli
June 11, 2013; 10:00 a.m. to 11:30 a.m. CDT
 
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Webinar: Industry Financial Updates for CEOs/CFOs
June 12, 2013; 2:00 p.m. CDT
 
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Webinar: Constructive Coaching - Presented by Barry Himmel
October 8, 2013; 2 p.m. CDT
 
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Webinar: Get Found - Strategies for Digital Marketing - Presented by Ed Steenman
September 26, 2013; 2-3 p.m. CDT
 
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Webinar; Industry Financial Updates for CEOs/CFOs
September 18, 2013; 2 pm CDT
 
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Webinar: The Serve Process; Presented by Don Buttrey
September 24, 2013; 10:00 am to 11:30 am CDT
 
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Webinar: Product Support - Customer Satisfaction Process - Presented by Rich Jilek
September 26, 2013; 10:00 a.m. to 11:00 a.m. CDT
 
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Webinar: Parts Management - Tele-selling; Presented by Ron Slee
October 22, 2013; 11:00 a.m. to 12:00 noon CDT
 
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Webinar: Parts Management - Basic Inventory Control; Presented by Ron Slee
October 22, 2013; 2:00 p.m. to 3:00 p.m. CDT
 
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Webinar: Parts Management - Warehousing; Presented by Ron Slee
October 23, 2013; 11:00 a.m. to 12:00 noon CDT
 
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Webinar: Parts Management - Pricing
October 23, 2013; 2-3 p.m. CDT
 
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Webinar: Resolving Conflict in the Workplace and Customer Situations; Presented by Christine Corelli
October 24, 2013; 10:00 a.m. to 11:30 a.m. CDT
 
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Webinar: Service Management - Inspection; Presented by Ron Slee
October 29, 2013; 11:00 a.m. to 12:00 noon CDT
 
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Webinar: Service Management - Work Order Processing; Presented by Ron Slee
October 29, 2013; 2:00 p.m. to 3:00 p.m. CDT
 
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Webinar: Service Management - Labor Rates; Presented by Ron Slee
October 30, 2013; 11:00 a.m. to 12:00 noon CDT
 
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Webinar: Service Management - Service Organization; Speaker: Ron Slee
October 30, 2013; 2:00 p.m. to 3:00 p.m. CDT
 
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Webinar: Parts Management - In-store Merchandising; Presented by Ron Slee
December 3, 2013; 11:00 a.m. to 12:00 noon CST
 
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Webinar: Parts Management - Purchasing and Expediting; Presented by Ron Slee
December 3, 2013; 2:00 p.m. to 3:00 p.m. CST
 
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Webinar: Parts Management - Best Practices; Presented by Ron Slee
December 4, 2013; 11:00 a.m. to 12:00 noon CST
 
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Webinar: Parts Management - Standards & Performance; Speaker: Ron Slee
December 4, 2013; 2:00 p.m. to 3:00 p.m. CST
 
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Webinar: Industry Financial Updates for CEOs/CFOs
December 6, 2013 - 2 p.m. CST
 
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Webinar: Service Management - Labor Efficiency; Presented by Ron Slee
December 10, 2013; 11:00 a.m. to 12:00 noon CST
 
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Webinar: Service Management - Flat Rating/Standard Jobs; Presented by Ron Slee
December 10, 2013; 2:00 p.m. to 3:00 p.m. CST
 
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Webinar: Service Management - Shop Floor Scheduling; Presented by Ron Slee
December 11, 2013; 11:00 a.m. to 12:00 noon CST
 
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Webinar: Service Management - Standard of Performance; Presented by Ron Slee
December 11, 2013; 2:00 p.m. to 3:00 p.m. CST
 
AED University Upcoming Seminars
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Parts Management Unit II: Performance Excellence (PE); Presented by Ron Slee
June 17 - 18, 2013; Dallas, TX
 
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Service Management Unit II: Performance Excellence (PE); Presented by Ron Slee
June 19 - 20, 2013; Dallas, TX
 
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Test Drive: The Business War Game for Distributor Operations; Presented by PriSim Business War Games
October 1 & 2, 2013; Oak Brook, IL
 
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AED's CFO Conference: Financial Issues For Distribution Executives
October 10 - 11, 2013; Oak Brook, IL
 
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The Four Pillars Of The Sales Profession™ For Dealers; Presented by Don Buttrey
November 5 - 7, 2013; Dayton, OH
 
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Parts Management Unit I: When It's Right (WIR I); Presented by Ron Slee
November 11 - 12, 2013; Chicago, IL
 
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Service Management Unit I: When It's Right (WIR I); Presented by Ron Slee
November 13 - 14, 2013; Chicago, IL
 
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Parts Management Unit III: Realizing Market Potential (RMP); Presented by Ron Slee
November 18 - 19, 2013; Palm Dessert, CA
 
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Service Management Unit III: Realizing Market Potential (RMP); Presented by Ron Slee
November 20 - 21, 2013; Palm Dessert, CA
 

AED is an international trade association representing companies involved in the distribution, rental and support of equipment used in construction, mining, forestry, power generation, agriculture and industrial applications. AED member dealers are unique in that they are each authorized, via contract with an original equipment manufacturer, to inventory, sell and service new machinery in a given geography. More than 90% of AED's factory authorized dealers rent construction equipment as well. The Associated Equipment Distributors strongly adheres to and strongly advocates principles of integrity, ethics and fairness. The AED urges its members to conduct their businesses ethically and compatibly with the free enterprise system and the laws which govern it. Contractors can locate factory authorized construction equipment dealers at the MachineMart® web site.
Administrative Offices
600 22nd Street, Suite 220
Oak Brook, IL 60523
Phone: 630-574-0650
Fax: 630-574-0132
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 Washington Headquarters
601 Pennsylvania Ave., NW
Suite 900
Washington, DC 20001
Phone: 800-388-0650



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